Cancellation & Refund Policy
At Satacrick, we strive to provide a seamless experience for all users. However, we understand that there may be instances where you need to cancel your participation or request a refund. Below are the terms and conditions for cancellations and refunds.
1. User-Initiated Cancellations
Before the Contest Starts: You can cancel your entry into a contest before it begins, as long as it is within the specified cancellation period, which is indicated on the contest details page. Upon cancellation, the entry fee will be credited back to your account balance.
After the Contest Starts: Once the contest has begun, cancellations are not allowed, and entry fees are non-refundable, as results depend on real-time player performance.
2. Cancellations by Satacrick
Low Participation: If a contest does not meet the minimum number of participants, Satacrick reserves the right to cancel the contest. In this case, entry fees will be fully refunded to participants.
Technical Issues: In the event of technical problems, server disruptions, or other unexpected interruptions, Satacrick may cancel the contest and issue refunds to all participants.
Rule Violations: If a contest is canceled due to violations of our Fair Play Guidelines or other rules, those found responsible for the violation may not be eligible for a refund.
3. Refund Policy
Eligible Refunds: Refunds may be issued in the following scenarios:
- The contest is canceled by Satacrick.
- You cancel your entry before the contest begins.
- An error occurs with billing or payment.
Refund Process: Refunds will be credited to your Satacrick account balance, which can be used for future contests or withdrawn according to our withdrawal policy.
Non-Refundable Situations: Refunds will not be issued in the following cases:
- Disqualification due to rule violations.
- Losses caused by in-game player performance.
- Refund requests made after the contest has started or concluded.
4. Withdrawing Your Balance
Withdrawal Requests: You can request to withdraw your account balance at any time, provided you meet the minimum withdrawal requirements stated on our platform.
Processing Time: Withdrawal requests are typically processed within 3-5 business days.
Fees: A small processing fee may be applied to withdrawals, which will be clearly displayed during the withdrawal process.
5. How to Request a Cancellation or Refund
Contact Support: To request a cancellation or refund, please reach out to our support team at [your contact email]. Be sure to provide your account details, contest information, and the reason for your request.
Review Process: Our team will review your request and respond within 24-48 hours.
6. Policy Updates
Satacrick reserves the right to update this Cancellation & Refund Policy at any time. Changes will be posted on this page, and we encourage users to review this policy regularly.
7. Contact Us
If you have any questions about this Cancellation & Refund Policy, please contact us at [email protected].